1. Acceptance

By using Bazary (website and mobile app), you agree to these terms in full. If you do not agree, do not use the platform.

2. Definitions

• Platform: bazaryapp.com website and Bazary mobile app.
• User: any person using the platform as customer or seller.
• Seller: person or business approved by Bazary admin to list products.
• Customer: user who places orders.
• Admin: Bazary team responsible for platform operations.

3. Eligibility

You must be 18+ to use the platform. Underage registration leads to immediate account termination.

4. Accounts

• Information must be accurate and current (name, phone, address).
• Each user is responsible for account confidentiality. Account sharing is not allowed.
• Admin reserves the right to suspend or delete accounts violating these terms.

5. Seller Policy

• Sellers must offer legal products compliant with Jordanian law and Islamic principles.
• Adhere to announced preparation and delivery timeframes.
• Disclose ingredients for food (especially allergens).
• Do not list counterfeit goods or products violating trademark rights.
• Admin reviews products before publication (AI + admin moderation).

6. Orders & Payment

• Prices include tax unless stated otherwise.
• Payment methods: Visa/Mastercard (via Mastercard Payment Gateway) or cash on delivery.
• Paid orders cannot be cancelled after 5 minutes from payment confirmation.
• Large orders (> 100 JOD) may require advance payment.

7. Delivery

• Food and sweets: manual delivery supervised by Bazary team.
• Crafts and fashion: delivery via Wakilni.
• Expected duration shown before order confirmation; may vary during peak times.
• Failed delivery due to customer fault (absence, wrong number, refusal): non-refundable delivery fee applies.

8. Cancellation & Refunds

Food and sweets:

• Free cancellation within 5 minutes of payment confirmation.
• After that: not cancellable (product in preparation).
• Wrong or spoiled product on delivery: full refund + formal apology.

Crafts and fashion:

• Free cancellation before seller ships the order.
• Refund within 3 days of receipt if product differs from description or is defective.
• No refund for made-to-order items.

9. Chat Policy

• Chat is for order-related matters only.
• Not allowed: profanity, harassment, personal requests, off-platform contact, suspicious links.
• Admin monitors chats to prevent fraud.

10. Intellectual Property

All admin-placed content (logo, design, Bazary name) is protected platform property. Seller-uploaded images remain theirs but grant Bazary license to use for promotion.

11. Limitation of Liability

Bazary is an intermediary platform. Admin makes reasonable efforts to vet sellers but is not directly liable for product quality. Any dispute: admin mediates first, and admin's decision is final.

12. Changes to Terms

Admin reserves the right to modify these terms. Material changes are announced in-app + via email. Continued use after changes = acceptance of new terms.

13. Governing Law & Disputes

These terms are governed by the laws of the Hashemite Kingdom of Jordan. Disputes are resolved amicably first, then exclusively before Amman courts in Jordan.